Shipping policy
Shipping Policy
🌍 We ship worldwide.
We strive to make every delivery smooth and hassle-free.
✨ Free Shipping
We offer free shipping based on your location and order value:
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🇨🇦 Canada: Free shipping on orders over $80
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🇺🇸 United States: Free shipping on orders over $150
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🌏 International: Free shipping on orders over $500
⏱ Processing Time
All orders are processed within 1–3 business days (Monday–Friday).
Once shipped, you’ll receive a confirmation email with tracking information.
🚚 Shipping Rates
Shipping costs are calculated at checkout based on:
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Destination
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Order size / weight
We do not add any handling or processing fees — you pay only the carrier rate shown at checkout.
📦 Order Tracking
You'll receive a tracking link by email as soon as your order ships.
Carrier tracking updates can occasionally take 24–48 hours to appear — this is normal.
🔎 Lost / Delayed Packages
Carriers sometimes experience delays.
If your order hasn’t arrived within 14 days of the expected delivery date, email us and we’ll investigate.
Contact: billybambooshop@gmail.com
🌐 Customs, Duties & Taxes (International Orders)
International orders may be subject to customs duties or taxes determined by your country.
These fees are not controlled by Billy Bamboo and are the responsibility of the customer.
FAQ
📬 Do you ship to PO boxes?
Yes — we ship to PO boxes.
⌛ When will my order arrive?
Delivery timing depends on the shipping option chosen at checkout and your location.
✏️ Can I update my shipping address?
If your order hasn’t shipped yet, email us and we’ll do our best to update it.
Billy Bamboo — Products for Life.